Returns & Refunds
Hassle Free Returns
You can return your product within 7 days after receiving your order, in case of any manufacturing defect. While returning, please ensure it is not physically damaged and in the same condition that you received it, along with original packaging. As a company policy, returned defective products are sent to R&D centre for analysis and are not meant to be re-sold. Once package shipped, we would not be able to accept any return
- Returns must include all accessories
- Items must include original packaging
- Returns may be rejected if items do not meet the above requirements
While returning, please ensure it is not physically damaged and in the same condition that you received it, along with original packaging.
Order Cancellation
Our aim is to provide complete satisfaction to our customers. If for any reason, you wish to cancel, we are here to help. Please drop an email to contact@kroffs.com requesting cancellation.
Kindly note there would be deduction for (bank transaction, shipping & platform charges) applied for such cancellation.
Once the products are shipped, cancellation of order will not be applicable.
How do I return an item?
- Please reach out to our customer support to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number.
2. Our Customer Service team will share the corresponding return address with you within 48 working hours.
3. For the refund to be processed in a timely manner, please be sure to send a return notification to us with the following information:
- Name of the courier
- Tracking number
How long does it take to get a refund?
Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 8-10 working days. Please note in case of any remote/non-metro area it may take more than usual time, due to logistic issues (3-4 Weeks).
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, we will offer a partial refund according to the usage time of the device.
Warranties on all replacements follow the same warranty time frame of the original defective item. Warranties on products are void after having been fully refunded.
Process
- Buyer must provide sufficient proof of purchase
- We must document what happens when buyers troubleshoot the product
- The defective item’s serial number and/or visible proof depicting the defect are required
- It may be necessary to return an item for quality inspection
- For defective items that needs to have returned, warranties on those replacements are voided if the wrong item is returned to us or if the defective item is not returned.
Valid proof of purchase
- Order number from online purchases
- Sales invoice
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Shipping costs must be covered by buyer in the following situations:
- Returning products for any reason other than a proven defect
- Exchanging for a new one
- Returning personal items
- Returning items claimed to have defects but found by our quality control to be in working condition
- Returning defective items in international shipping
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
When returning items with a prepaid shipping label provided by Brillio. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Brillio does not provide refunds for items damaged in transit for non-quality related warranty claims.
Contact Us
Email Address: contact@kroffs.com